My Bundle of Fun Online Returns Policy Guide**
**Effective Date: [24/01/24]**
Welcome to My Bundle of Fun! We are delighted to provide you with unique and delightful gifts. In the event that you need to return a product, please review our returns policy below.
**1. Eligibility for Returns:**
- Items must be unused, in the same condition as received, and in their original packaging.
- Returns must be initiated within 14 days of the delivery date.
**2. Non-Returnable Items:**
- Due to the nature of our products, certain items may not be eligible for return. These include balloons and confectionary. Please check the product description before purchasing.
**3. Return Process:**
- To initiate a return, email Info@mybundleoffun.co.uk using the subject of Return.
- Please don't return your item without receiving pre authorisation.
- Pack the items securely and include a copy of the packing slip or order confirmation inside the package.
**4. Return Shipping:**
- Customers are responsible for return shipping costs, unless the return is due to our error or a defective product.
- We recommend using a trackable shipping method to ensure the safe return of your items.
**5. Refund Process:**
Please Note: Shipping Costs are non-refundable - the shipping costs will be deducted from your refund.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed within 5 business days to the original method of payment.
**6. Exchanges:**
- We do not currently offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.
**7. Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact our customer service within 48 hours of receiving the product. We will arrange for a replacement or refund.
**8. Contact Information:**
- For any questions or concerns regarding returns, please contact our customer service team at info@mybundleoffun.co.uk
**9. Modifications to the Returns Policy:**
- My Bundle of Fun reserves the right to modify this returns policy at any time. Changes will be effective immediately upon posting on our website.
By making a purchase on our website, you agree to adhere to the terms and conditions outlined in this returns policy.
Thank you for choosing My Bundle of Fun!
My Bundle of Fun
9 Heddon Court Parade, Cockfosters Road, EN4 0DB
info@mybundleoffun.co.uk
www.mybundleoffun.co.uk